FAQ

 

Shipping, and repair information

Can you come to my location to fix it? No, We don't go to customer's location, the customer needs to bring or post their unit to us.

Can you help to remove my unit from the car? Please contact us by email because there are only certain type of cars we are able to help.

How can I get contact with you? You can contact us by email or phone, but on the phone we only take your details (such as model nr., type of car, brief explanation of your faulty equipment). We prefer you to send us the full details and explanation of your faulty equipments. As soon as we get your email we will get back to you. We cannot give you any price over the phone, we have to see your equipment first.

Do I get a receipt, when I leave with you my faulty equipment? Yes, you do get a receipt, and you can only collect your repaired equipment with the receipt. We will state the warranty period on the receipt.

Does the price including VAT? Yes, the price is including VAT.

Does the price including P&P? No, it does not. You need to ship your product over to us and we’ll ship it back on your expenses. Remove your radio from your car, package it securely and send it to us, ensuring that you include your contact details and fault description. When there is a delay in completing a repair we will inform you via email. We will repair and return it to you. (Recommended City Link,Parcelforce24).

How long does the repair take? The repair normally takes between 24 - 48 hours. We will dispatch to you using a next day courier. If there are any delays we will contact you by email. If your unit has suffered physical damage, attempted repair or water ingress then we reserve the right to return the unit to you un-repaired. If your unit has different faults then contact us for a quote. If after examining your unit additional repairs are needed, we will contact you with a revised estimate.

What are the charges if the unit proves irreparable? Nothing, only the P&P?

What is the repair warranty period? Warranty period for the repair is 3 month.

Where will the unit be sent for repair? Our address is 287 Franklin Way, Croydon, CR0 4UY.

How can I pay my bill? We accept cash, and PayPal payments.